Warranty Policy
We provide professional after‑sales warranty service for all our outdoor BBQ grills. All products are strictly inspected to ensure stable quality for commercial and household outdoor cooking.
Warranty Overview
All Hvlwyaz are covered by a standard limited warranty against manufacturing defects in materials and workmanship under normal residential and commercial outdoor use.
This warranty applies to all charcoal grills, gas & charcoal combo grills, outdoor cooking stoves and supporting accessories produced by our factory.
Warranty Period
| Main Metal Body & Frame | 12 Months Warranty | Manufacturer deformation, welding defects, structural failure |
| Grill Grate & Cooking Grid | 6 Months Warranty | Structural breakage, severe coating peeling (non‑artificial damage) |
| Gas Pipeline & Control Valve | 6 Months Warranty | Air leakage, valve failure |
| Universal Accessories | 3 Months Warranty | Normal use failure |
What Is Covered
Our warranty service covers the following non‑human damage problems during the warranty period:
- Factory welding defects and structural fracture
- Original parts failure
- Manufacturing errors causing functional failure
- Non‑artificial gas leakage and pipeline failure
- Quality problems confirmed
What Is Not Covered
The following situations are not included in the free warranty service:
- Damage caused by incorrect installation, improper operation
- Daily consumable wear, rust, stains and normal aging after long use
- Damage caused by extreme weather, collision, fall and artificial breakage
- Damage from commercial over‑intensity use beyond product specifications
- Products purchased from unauthorized channels
How to Claim Warranty
To apply for after‑sales warranty support, please follow the steps below:
- Prepare your order information, product photos and defect description
- Contact our customer service via WhatsApp or email
- Our team will verify the problem within 24 hours
- Provide replacement parts or after‑sales solutions according to policy
We support global after‑sales consulting and wholesale customer customized after‑sales solutions.